Every Home Gym Shop order ships free to the United States and Canada — no minimum, no flat rate. This page explains what happens after you place an order, how long delivery takes, and what we do if something runs late.
Where your order ships from
We work with a small number of overseas manufacturing and fulfillment partners who make and dispatch the equipment we list. Your order is picked, checked and shipped by the partner that makes it, then travels to you as a parcel. We do not hold stock domestically, and we will never claim local stock, domestic manufacturing or same-day dispatch. Shipping directly from the source is what lets us keep shipping free on every order.
Processing time
Orders are processed in 1–3 business days. Processing covers the quality check, packing and handover to the carrier. Orders placed on a weekend or a public holiday begin processing on the next business day.
Delivery times
- United States: 7–14 business days in transit, or 8–17 business days in total from the day you order.
- Canada: 7–14 business days in transit, or 8–17 business days in total from the day you order.
These windows are estimates, not promises. Customs processing, carrier backlogs and peak periods — especially November to December and Lunar New Year — can add time. We would rather publish a realistic window than an optimistic one.
Shipping costs
- United States: free shipping on every order.
- Canada: free shipping on every order.
There is no order minimum and no flat rate. Free shipping applies to every item in the catalog, including the heaviest adjustable dumbbell sets.
Where we ship
We ship to addresses in the United States and Canada only, and all prices are in USD. We cannot currently ship anywhere else, and we cannot deliver to freight forwarders. If your address is a PO box, please use a street address instead where possible — some parcels in this catalog are too large for box delivery and will be returned to the carrier.
Tracking your order
We email your tracking number as soon as your order is dispatched. Tracking often takes 24–48 hours to start showing scans, so if the link looks empty at first, check again the next day. If tracking still has not updated after 48 hours, email support@home-gym-shop.com and we will chase it.
Orders with more than one item
Items ship from the partner that makes them, so a multi-item order may arrive in separate parcels with separate tracking numbers, sometimes days apart. That is normal and does not mean anything is missing. If one parcel arrives and another has not moved for a week, tell us and we will look into it.
If your order runs late
If your order is going to take longer than 30 days to reach you, we email you before that point and you choose: keep waiting, or take a full refund. No forms, no argument. If tracking has shown no movement for 15 days or more, contact us and we will either replace the order or refund it in full — your choice.
Duties, taxes and delivery charges
The price you see at checkout is the price you pay. We do not add duty, brokerage or handling fees on delivery. Charges of this kind are uncommon on individual parcels of this size and value, but if a carrier ever asks you for one, do not pay it before emailing support@home-gym-shop.com — we will deal with the carrier. Sales tax, where it applies, is shown at checkout before you pay.
Addresses and undeliverable parcels
Please check your shipping address carefully at checkout, and tell us within the 1–3 business day processing window if you spot a mistake — once a parcel is dispatched, the address cannot be changed. Parcels returned to the carrier as undeliverable because of an incorrect address can be refunded minus the return cost, or reshipped once you confirm a corrected address.
What we do not ship
We deliberately do not sell power racks, treadmills or loose plate sets. They ship as freight rather than as parcels, which is incompatible with free shipping and the delivery window above, and they do not fit the small spaces our catalog is built for. Everything we list travels as a parcel.
Questions
If anything about your delivery is unclear, email support@home-gym-shop.com with your order number and we will sort it out. Every order is also covered by our 30-day returns policy — full refund on eligible items, no restocking fee.