Real people, real answers. Email support@home-gym-shop.com or use the form below and we will get back to you within 1 business day.
Send us a message
The form goes straight to our support inbox. We reply to every message within 1 business day, Monday to Friday.
Email support@home-gym-shop.com and a person will reply within 1 business day.
Ask us whether it fits — before you buy
This is the question we most like getting. Send us the measurements and we will tell you honestly whether a piece of equipment works in your space, including when the answer is no. Useful things to include:
- The clear floor rectangle you can train in, and your ceiling height.
- Where you plan to store it — under-bed clearance, closet shelf depth, the gap behind a door.
- For a doorway pull-up bar: the inside width of the frame and whether it has trim to hook over.
- Whether you have neighbors below you, and what hours you train.
Already ordered?
Include the order number from your confirmation email. It lets us pull up your order immediately instead of going back and forth, which usually saves a full day. If something arrived damaged or not as described, attach a photo and we can usually resolve it in one reply.
Email and hours
Write to support@home-gym-shop.com any time. Our support hours are Monday to Friday, 9am to 5pm ET. Messages sent outside those hours get a reply the next business day.
The two questions we get most
- Where is my order? Processing takes 1–3 business days, then transit is 7–14 business days — 8–17 business days in total. Tracking is emailed as soon as your parcel moves. Full detail on the shipping policy page.
- How do I return something? Email us within 30 days of delivery with your order number and we will send instructions. The returns page covers eligibility, who pays return postage and refund timing.