You have 30 days from delivery to return an eligible item for a full refund. There is no restocking fee. If the equipment does not fit your space or is not what you expected, that is a good enough reason.
What qualifies for a return
To be refunded in full, a return needs to meet three conditions:
- You start the return within 30 days of delivery.
- The item is in the condition you received it — unused or lightly tried, not worn down, damaged or modified.
- It comes back in its original packaging with all parts, hardware, pads, straps and manuals included.
A few honest exclusions, all of them for the same reason — we cannot resell the item:
- Equipment that has been used to the point of visible wear, or damaged by use, misuse or incorrect assembly.
- Resistance bands and mats that have been cut, torn, punctured or marked.
- Items returned incomplete — missing hardware, collars, pins, anchors or handles.
We have not invented exclusions to make the policy easier to administer. If you are unsure whether your return qualifies, ask before you ship anything — we would rather sort it out first.
How to start a return
- Email support@home-gym-shop.com or use the contact form with your order number and a sentence about what went wrong.
- We reply within 1 business day with the return address and step-by-step instructions.
- Pack the item in its original packaging and send it back with tracking.
- Email us the tracking number so we can watch for it.
Please wait for our reply before shipping anything. The return address is issued at that point, and parcels sent elsewhere cannot be matched to your order.
Who pays return shipping
- Our fault: if the item arrived damaged, faulty, incomplete or not as described, we pay return shipping.
- Change of mind: if you simply no longer want it, or it does not fit the space you had in mind, you cover the cost of sending it back.
- Either way: no restocking fee, and you are refunded the full price you paid for the item.
Return postage on compact equipment is usually modest, but it is worth avoiding entirely: send us your measurements before you order and we will tell you whether something fits.
When you will get your refund
We issue refunds within 3 business days of receiving the return. The money goes back to your original payment method through Stripe and typically appears within 5–10 business days depending on your bank or card issuer. We email you the moment the refund is processed.
Damaged, faulty or wrong item
Email a photo to support@home-gym-shop.com within 7 days of delivery with your order number. In most cases we send a replacement and you do not need to return the original at all. If you would rather have a refund, we refund you in full instead — your choice, and we cover the return shipping either way.
Missing parts
Compact equipment ships with a lot of small hardware — collars, pins, bolts, anchors, spare pads. If something is missing from the box, email us with your order number and a photo of what arrived. We will send the missing part rather than asking you to return a nearly complete set.
Order never arrived
If tracking has shown no movement for 15 days or more, get in touch and we will replace the order or refund it in full — whichever you prefer. If your order is going to take longer than 30 days to reach you, we email you before that point and offer the same choice. You should not have to chase a parcel that has gone quiet.
Cancelling before dispatch
You can cancel for a full refund at any point before your order ships. Processing takes 1–3 business days, so email support@home-gym-shop.com with your order number as soon as you decide. Once an order has been dispatched it cannot be cancelled — but the 30-day return window opens the day it is delivered.
Questions before you buy
Not sure whether a bench folds small enough, whether a bar fits your frame, or how a set stores? Email support@home-gym-shop.com or use the contact form before you order. A two-minute question beats a return, and we will tell you when the answer is that nothing we sell fits.